Put an end to this type of customer care call-out for good...

Typical staircase string/wall junction, only 8 weeks after CML and handover

This particular problem can, and does, lead to all sorts of customer care issues:

• At best, involves site managers in time-consuming work, sorting it out.
• Can easily cost around £40 - £50 in skilled labour and materials, to repair.
• Even if repairs are arranged quickly, often results in further problems with access, forgotten appointments, shortage of readily available skilled labour to carry out repairs.
• Even after repairs with quadrant and re-decoration, further cracks often occur...

Another property - 1 month after repair with quadrant and subsequent re-decoration.

• When it occurs in the site show-home (as it often does,) can cost lost sales (your prospective customer will rarely tell you why they chose not to purchase.) But…
• Shrinkage and normal slight movement cracks such as these are even confused with subsidence by many people outside the building industry.
• Often instigates customer dissatisfaction – which in turn can develop into major, unrelated customer care issues.

Until now, there has been little anyone could do to prevent it. . Click Here to see the new solution to this perennial problem...